FAQs

Your first point of contact is the LSS service desk for all enquiries, and for assistance in shared learning spaces or common meeting rooms.

Service coverage (excluding University holidays)

  • 8am - 6.30pm Monday to Friday during semester
  • 9am - 5pm Saturday during semester
  • 8.30am - 5pm Monday to Friday outside semester.

See room search for information on room types, equipment profiles and multimedia user guides for all supported shared learning space and meeting rooms.

Shared learning spaces

  • Who maintains the rooms?

    Room maintenance is a shared responsibility between LSS and Infrastructure Services:

    • Maintenance of the room fabric and fittings (including heating and airconditioning) is the responsibility of Infrastructure Services.
    • Maintenance of the installed multimedia equipment and projection systems are the responsibility of LSS .

    Report any faults within a shared learning space or common meeting room to the LSS service desk.

  • I want to report a fault with the multimedia equipment I am using

    Log faults via our online fault form.

  • I need immediate assistance with the multimedia equipment I am using

    If equipment or desktop software fails during a scheduled class/event/meeting in a shared learning space/common meeting room, or you require urgent advice about using the equipment/software, immediate assistance is available by calling the LSS service desk (ext 47064).

    • If required, a support consultant will visit the space.
    • Our extension number is displayed on presenter tables/lecterns.
    • Phones are installed on/near theatre lecterns and presenter tables.

    Immediate assistance is available during our service hours, in accordance with our schedule of service targets.

  • I need to change a booking in the timetabled shared learning space I am using

    Contact Timetabling for all timetabling enquiries.

  • Is it possible to book a shared learning space for an event we are holding?

    Yes – contact Venue Hire for all booking enquiries.

  • Do I need a key to access the shared learning space I will be using?

    Infrastructure Services staff will open all learning spaces in advance of classes and events that have been pre-booked in the central timetable system.

    Campus security will perform this function during weekends and evenings, if classes and events are pre-booked in the central timetable system.

    To ensure a safe and secure campus for all, campus security and client services staff will decline to open spaces if there is no booking in the central timetable system.

  • My shared learning space has security card access. How do I get a security card?

    Security card access is needed to for some room types (for example: eLearning studios). More information about obtaining security card access.

  • Do you support meetings held in the Council Chamber?

    Yes – technical support is available during our current service coverage hours for University departments on Parkville campus.

    Technical support is a fee-for-service at $75 per hour, minimum two hours.

    Submit requests for technical support via our event technical support booking form at least 10 business days prior to the meeting date to confirm availability and cost.

  • Is technical support available for Open Day?

    Yes – the LSS service desk operates on Open Day, providing technical support for all shared learning spaces used for Open Day activities.

  • How do I submit an online form?

    • Select the relevant form - see the index of forms for a listing of all forms on this website.
    • Fill in the form details.  Some forms may require Themis account codes.
    • Some details on the form are required and must be entered correctly.
      The forms on this website will not submit unless you have entered a required detail correctly
      (e.g. you must enter numbers only into the phone number field).
    • When you have completed the form, click the submit button.
    • A staff member will contact you to confirm and discuss your request details.

  • What multimedia equipment is available in my allocated shared learning space?

    See our room search page - it has an equipment profile and user guides for each shared learning space and common meeting room.

  • I need help operating the installed multimedia equipment

    You can book a consultation - individual or group training sessions are available. User guides are also available via room search.

  • How do I unlock the multimedia equipment cupboards?

    Presenters need a LEC key to unlock cupboards/lecterns containing installed multimedia equipment. If you need a LEC key, please contact your departmental administration support.

  • Which learning spaces are equipped with video conferencing facilities?

    The room search page lists learning spaces with video conference facilities.

  • Do any shared learning spaces have 16mm projectors and/or laser disc players installed?

    Yes – these are indicated in the equipment profiles via room search.

Touch panel control systems

Touch panel control systems enable user control of room lighting and installed multimedia equipment in a shared learning space and common meeting room. Three types of touch panel control systems are installed within in shared learning spaces. See the touch panel user guide.

  • The incorrect time is showing on the touch panel control system

    A support consultant can adjust time settings on the touch panel control system. Log a fault via our online report a fault form or contact the service desk.

SMART Boards

SMART Boards act as a 'touch screen' user interface between a computer, a data projector and projection screen. More information and user guides.

Computers

  • Does the shared learning space I am using have a PC or Mac installed?

    See room search for the equipment profiles of shared learning spaces and common meeting rooms on the Parkville Campus.

  • What is the password for an installed computer?
  • I want to access a network drive from a computer in a shared learning space. Can I login with my University of Melbourne account?

    Yes – See the user guides for accessing network drives from installed computers in shared learning spaces.

  • What software is available on the installed computers?

    A secure desktop environment is maintained, with a standardised software configuration on all installed computers in shared learning spaces and common meeting rooms.

  • I need special software installed

    University staff may register their specialist software requirements using our online form.

  • Can I use the internet on the installed computers?

    Yes - web browsers are installed on all networked computers in shared learning spaces.

  • I can't locate the power button for the installed Mac computer

    If you can't locate the power button on the front of the Mac computer, it may be located at the back or side panel, depending on the computer model:

    • Mac Mini computers have a power button located at the rear
    • iMac computers have a power button at the back, located on the bottom left corner of the computer.

  • The installed computer has no power

    The power to the multimedia system must be on for the installed multimedia equipment to operate - for example, in rooms with touch panel control systems, the touch panel must be turned on. Check the computer's power button is on.

  • There is no power to the lectern computer monitor

    The power to the multimedia system must be on for the installed multimedia equipment to operate - for example, in rooms with touch panel control systems, the touch panel must be on.

    Check the computer monitor power button is on and not in standby mode. On the touch panel controls, ensure the correct computer is selected to display in preview mode.

  • The lectern computer monitor is displaying a signal error

    Make sure the computer you are using is turned on and has completed booting up.

    On the touch panel controls, ensure the correct computer is selected to display in preview mode.

    If possible, check the computer monitor cable is connected securely at the rear of the monitor, as these cables can be dislodged.

  • The correct computer image is not displaying on the lectern computer monitor

    On the touch panel controls, ensure the correct computer is selected to display in preview mode.

  • The computer image is not displaying on the projection system

    A computer image will only display on the projection system when a computer is selected to display via the touch panel controls.

  • There is no sound from the computer coming through the speakers

    Sound will only play through the audio system when the computer is selected on the touch panel control system & the computer's image is displaying on the projection system. Check the audio controls on the computer are not muted and are set to an appropriate level. If there is still no sound the audio cable may be unplugged at the back of the computer - call the service desk (ext. 47064) for assistance.

  • There is a start up error on the computer

    Remove any external media or devices and restart the computer. Allow the computer to complete the start up process before loading any external media or devices – DVD, CD, memory sticks or cameras. The Windows operating system will attempt to boot (start up) off an external media device if it is connected before you start up Windows.

  • The computer has frozen and is not responding

    Press and hold the computer's power button until it turns off – this may take up to 20 seconds. Allow the computer to fully shut down before turning it back on.

  • I can't locate a USB port to plug in my USB memory stick (flash card)

    Location of USB ports differ depending on the model computer you are using - see the USB memory sticks user guide.

  • The installed computer is not reading my USB memory stick (flash card)

    Make sure the computer has completed its boot up process before plugging in your USB memory stick.

    Read the USB memory sticks user guide for more information.

  • Where is the CD/DVD drive on the installed Mac computer?

    The location of CD/DVD drives on Mac computers differs depending on the model of Mac:

    • Mac Mini - slot on the front of the computer.
    • iMac - slot on the right-hand side of the computer, or a external CD/DVD drive, attached to the iMac.

  • How do I eject a CD/DVD on a Mac computer?

    You can eject a disc by:

    • Dragging the disc icon to the Trash.
    • Pressing the media eject (eject key for Mac computers) key on the keyboard.

  • The Mac computer won't eject my disc

    You can force eject a disc by holding down the mouse button while restarting the computer.

  • Will my video file play on an installed computer?

    Yes - installed computers have several media players installed. See the standardised software configuration page for more information.

  • I am getting a region error when trying to play a DVD on the installed computer

    If you are trying to play a DVD on the installed computer from any zone other than zone four (Australia's zone), we cannot guarantee it will work - computers have a zone lock system that only allows you to change the default DVD zone a limited number of times. DVD zone locking on computers is done at the hardware level which means we are unable to bypass this system without voiding the computers warranty. Solution? Use the installed DVD player.

    Use the installed DVD player to play DVDs in shared learning spaces. Multi zone DVD players are installed in shared learning spaces - DVD players are usually located in a cupboard in the lectern. Contact the service desk (ext.47064) if you can't locate the DVD player.

  • I can't find the computer mouse and/or keyboard

    If you can't find the mouse or keyboard near the computer monitor, it may be in the lectern's sliding drawer or audio visual cupboard. As these are moveable items they may have dropped to the back of the sliding drawers.

  • The computer mouse and/or keyboard is not responding

    If possible, check the cables are connected. If it is still not responding, reboot the computer.

    If the mouse/keyboard is wireless, call the service desk (ext.47064) as batteries and/or computer settings may need to be reset.

Dual boot iMac & Mac Mini computers

  • I have never used a dual boot computer. Are there any instructions available?

    See the dual boot Mac mini and dual boot iMac user guides. If you require further assistance you can arrange a consultation.

  • I want to use Windows on the Mac mini or iMac

    Dual boot computers start up in Windows 7 by default.

    See the dual boot Mac mini and dual boot iMac user guides.

  • I want to use OS X on the Mac mini or iMac
    1. Hold down the Option key on the keyboard and press the power button on the computer.
    2. Hold the Option key down until the disk icons for the Macintosh HD and Windows appear onscreen.
    3. Double-click the Macintosh HD icon. The computer will then start up in OS X.

    See the dual boot Mac mini and dual boot iMac user guides for more information.

  • Where is the USB port on the Mac mini or iMac computer to plug in my memory stick?

    Use one of three ways to connect your USB device to the installed Mac mini or iMac:

    • A USB cable attached near the computer
    • A USB connection panel located on the lectern's bench top or side panel
    • The USB port on the side of aluminium keyboards.
  • The keyboard commands are not responding on the Mac mini or iMac computer

    The Apple keyboards are "mapped" differently to PC keyboards. See the user guides for dual boot Mac mini & dual boot iMac for a listing of these keyboard mappings.

Laptop connectivity

  • Can I connect my laptop to the multimedia system in the shared learning space I will be using?

    See room search for an equipment profile and user guide for each learning space.

  • Are cables available to connect my laptop to the projection system in a shared learning space?

    Learning spaces with laptop connectivity have VGA cables (see the Wikipedia definition if you don't know what a VGA cable is) and audio cables, or HDMI cables (see the Wikipedia definition if you don't know what an HDMI cable is) installed. A network cable is provided where network access is available.

    If you are connecting a Mac laptop (depending on the model) you may need to use the DVI-to-VGA adapter supplied with your Mac laptop to the installed VGA cable.

  • I can't locate the cables to connect my laptop to the multimedia projection system

    Depending on the shared learning space's configuration the cable will be located at the:

    • presenter's lectern or table
    • wall connection panels
    • drawers in the audio visual cupboard.

    If you still can't find the installed laptop cable, contact the service desk (ext. 47064).

  • I can't see my laptop image on the learning spaces projection system

    Make sure the cable is connected and the correct controls are selected on the touch panel control system.

    If your laptop is still not displaying correctly you may need to change the display settings on your laptop. See our laptop user guides for more information.

  • There is no sound from my laptop playing through the learning spaces audio system

    Make sure the installed audio cable is connected to the headphone output on your laptop.

    The sound from your laptop will only play through the learning spaces audio system if the laptop is displaying on the learning spaces projection system.

  • Can I access the internet and University network using my laptop in a shared learning space?

    Laptop network connections in shared learning spaces are connected to the Centrally Allocated Teaching Spaces (CATS) network, served by DHCP. How to connect your laptop to the network in a shared learning space.

  • Can I access a wireless network from my laptop in a shared learning space?

DVD player

The majority of DVD players in shared learning spaces are multi-zone DVD/VCR combo units. Combo units also play CDs. Some shared learning spaces may still have separate players installed for playing a DVD or video. See the DVD/VCR combo unit user guide.

  • I'm getting a region error when trying to play a DVD through the DVD player

    Contact the service desk ( ex. 47064) for assistance. The zone settings on the DVD player may need to be fixed.

  • The DVD player is not responding to the DVD controls on the touch panel

    Check the player is turned on and DVD is selected on the front panel of the DVD/VCR combo unit.

  • The DVD image is not displaying on the TV or data projection system

    If the DVD player is a stand alone unit installed with a TV monitor:

    • Check the cables are connected to the audio and video outputs on the DVD player and the AV inputs on the TV.
    • Check the corresponding AV channel is selected on the TV the monitor to display the DVD image.

    The DVD will only play through the projection system when DVD is selected on the touch panel controls. Ensure the correct DVD control buttons are selected on the touch panel control system. If you are using a DVD/VCR combo unit make sure DVD is selected on the front panel of the combo unit.

  • There is no DVD sound playing through the audio system

    Sound will only play through the audio system when DVD is selected on the touch panel control system.

    Check the correct DVD control buttons are selected on the touch panel control system and the sound level on the touch panel controls is set to an appropriate level.

    If the multimedia system is controlled with hand held remote controls, check the amplifier is turned ON and the correct input channel selected for the DVD. If you are unable to turn the amplifier ON with the remote control, contact the service desk on (ext. 47064) for further assistance.

Video (VCR) player

The majority of video players in shared learning spaces are DVD/VCR combo units. Combo units also play CDs. Some shared learning spaces may still have separate players installed for playing DVD or video. See the DVD/VCR combo unit user guide.

  • The video tape is not responding to the video controls on the touch panel control system

    Check the VCR player is turned ON and VCR is selected on the front panel of the DVD/VCR combo unit. Check the video tape is cued to the correct position, as it may be at a blank section of tape.

  • The video image is not displaying on the TV/data projector

    If the video player is a stand alone unit installed with a TV monitor:

    • Check the cables are connected to the audio and video outputs on the video player and the AV inputs on the TV.
    • Check the corresponding AV channel is selected on the TV the monitor to display the video image.

    The video will only play through the projection system when video is selected on the touch panel controls.

    Check the correct video control buttons are selected on the touch panel control system. If you are using a DVD/VCR combo unit make sure VCR is selected on the front panel of the combo unit. Check the video tape is cued to the correct position, as it may be at a blank section of tape.

  • The video image is not displaying correctly

    The video tape may be faulty and causing the tape signal to drop out. This is a common problem with old or worn out tapes.

  • There is no sound playing through the audio system from the video player

    Sound will only play through the audio system when video is selected on the touch panel control system.

    Check the video control buttons are selected on the touch panel control system and the sound level on the touch control panel is set to an appropriate level.

    If the multimedia system is controlled with hand held remote controls, check the amplifier is turned ON and the correct input channel selected for the video. If you are unable to turn the amplifier ON with the remote control, contact the service desk on (ext. 47064) for further assistance.

Document camera

See the document camera user guide.

  • The document camera won't turn on

    All document cameras installed in shared learning spaces need to be turned on manually. The document camera's power switch is located on the upper right-hand corner.

  • Where are the controls for the document camera on the touch panel control system?

    You can access document camera controls on the touch panel control system by selecting the DOC CAM button.

  • I can't see the document camera image on the projection system

    Make sure the cable is connected to the back input of the document camera. This cable is shared with the laptop cable in some shared learning spaces.

    Check the main monitor output is selected on the document camera's front panel controls.

    If dual document cameras and data projectors are installed, check the correct document camera is selected on the touch panel controls in relation to the document camera and data projector being used.

  • I can't preview the document camera image on the lectern monitor

    If the touch panel controls do not have a document camera previewed option, then you can't preview the document image on the lectern monitor. Not all learning space projection systems allow document camera preview on the lectern monitor.

  • How do I change the light source for the document camera?

    Pressing the lamp button on the document camera will cycle through the available options:

    • Upper lamp – use for non-transparent material e.g. paper
    • Base lamp – use for transparencies
    • Lamp off.

    See the document camera user guide for more information.

CD player

  • Where is the CD player installed?

    CD players are installed in the audio visual equipment rack. If you are can't find a CD player in the audio visual equipment rack, you can play a CD through another device, for example: the installed computer, DVD players or VCR/DVD combo units.

  • I can't find the CD player controls on the touch panel control system

    At the bottom of the touch panel equipment menu, select the Next Sources button to access additional devices. Selecting the Previous Sources button will take you back to the previous menu.

Cassette player

Following client consultation (September-October 2007), the permanent withdrawal of stand alone cassette players from shared learning spaces on Parkville Campus commenced. This project is now complete. Contact us with any queries regarding this project.

Slide projector

We no longer support 35mm slide projectors.

Overhead projector (OHP)

Dual overhead projectors are installed in some learning spaces.

No overhead projectors are installed in some learning spaces, in which case document cameras should be used.

  • There is no power to the OHP

    Check the power switch on the OHP is turned on, as previous users may have turned it off.

    Make sure the wall power point is turned on.

    The wall power points labelled "OHP" must be used for the OHP to operate via touch panel controls.

    If the multimedia system is not turned on, power may not be available to all the installed multimedia equipment - in particular if the learning space has touch panel controls.

    If the OHP still fails to operate the globe may have blown and needs to be replaced. Contact the service desk (ext. 47064).

  • I can't locate the OHP controls on the touch panel control system

    At the bottom of the touch panel equipment menu, select the Next Sources button to access additional devices. Selecting the Previous Sources button will take you back to the previous menu.

  • The OHP is not responding from the touch panel control system

    Check all the power switches and points are turned on (see There is no power to OHP). If dual OHPs are installed, confirm the correct OHP is selected on the touch panel control system. If the OHP still fails to operate the globe may have blown.

  • I can't focus the OHP

    Use the knob on the outside lens of the OHP to focus the displayed OHP image.

    To obtain a sharp image from the OHP the square plastic lens plate that sits inside the lid of the OHP must be inserted correctly in the up position. The up and down sides are labelled on the corners of the square plastic lens plate.

  • The OHP globe has blown

    OHPs have a globe changing mechanism - use the globe changing switch located on the front of the OHP to change to the spare globe.

    The client services staff check OHP globes and batteries on a daily basis. If you need an OHP globe changed, contact the service desk (ext. 47064).

  • I can't find the OHP

    OHPs in shared learning spaces are not secured, therefore they can be easily moved by users - sometimes to other rooms. If you are unable to locate the OHP in nearby rooms, contact the service desk (ext. 47064).

Auxiliary (aux) input

  • Can I connect my digital camera to the multimedia projection system?

    This will depend on the multimedia projection system installed in the shared learning space (see room search for specific room details):

    • Some spaces have HDMI inputs
    • Some spaces have analog auxiliary inputs. You can connect external devices with audio and video outputs to these auxiliary inputs. You may need an RCA to BNC adapter to connect your device. No cables are supplied for auxiliary inputs.
  • I can't locate the auxiliary input controls on the touch panel control system

    At the bottom of the touch panel equipment menu, select the Next Sources button to access additional devices. Selecting the Previous Sources button will take you back to the previous menu.

  • My digital camera image is not displaying on the data projector

    The data projector must be turned on at the Aux Input menu page on the touch panel for the image to be displayed on the data projector.

  • I can't hear any sound from my device

    The data projector must be turned on at the Aux Input menu page on the touch panel for sound to feed through to the amplifier system. Check the audio cables are connected and the volume level on the touch panel controls is set to an appropriate level.

Microphones

  • What microphones are installed in the shared learning space I am using?

    The type of microphones installed depends on the type of shared learning space. Lectern and wireless lapel microphones are generally installed in all lecture theatres.

    Some of the larger shared learning spaces have been equipped with wireless hand held microphones. These are kept by Infrastructure Services staff. These are generally only used during question and answer sessions at events.

  • Where are the wireless hand held microphones kept?

    Infrastructure Services staff have the wireless hand held microphones. These microphones are available on request for events.

    When booking your event through Timetabling, confirm the availability of wireless hand held microphone(s).

  • I can't find the lapel microphone

    As lapel microphones are portable items, they are easily misplaced. Lapel microphones should be kept in the drawer in the audio visual equipment cupboard. If you can't find the lapel mic there, look in and around the lectern as it may have been moved by a previous user.

    If the lapel microphone can't be located, contact the service desk (ext. 47064).

  • The microphone is not working

    The multimedia system must be turned on for microphones in shared learning spaces to operate. Check the microphone mute button has not been selected on the touch panel control system - microphone volume controls are located on the Room page of touch panels.

    If you are using a lapel microphone make sure the lapel's power button is on and there is sufficient battery life.

  • I can't find any spare batteries for the microphone

    Spare batteries are usually kept in a drawer in the audio visual equipment cupboard. Infrastructure Services staff maintain the supply of batteries and OHP globes on a daily basis. If no spare batteries are available or you require assistance replacing a battery, contact the service desk (ext. 47064).

  • Microphone volume is too low/high

    Adjust microphone volume via the microphone volume control on the touch panel control system. Select Room or Setup on the main menu page on the touch panel to access microphone volume control. If microphone feedback occurs, lower the volume.

  • Do I need to wear the lapel microphone for my lecture capture recording?

    Yes - The lapel microphone must be used for scheduled lecture capture recordings. The installed lectern microphones do not guarantee a sufficient recording level and may result in an inaudible recording.

Room lighting

There are several ways to adjust room lighting in a shared learning space:

  • The wall light panels allow you to manually adjust the room lighting.
  • Touch panel control systems have with four pre-set lighting modes - On, LEC, AV and Off. Pressing the corresponding button on the touch panel activates these lighting presets.
  • Can I override the pre-set room light settings on the touch panel control system?

    Yes – The Room menu allows you to adjust individual lighting banks. See the touch panel user guides for more information.

  • The shared learning space has faulty room lights

    Log a fault report or contact the service desk (ext. 47064) for immediate assistance.